At Sheyang County Boxi Import and Export Agency Co., Ltd., we strive to deliver your purchase in the most efficient and timely manner. Please read our shipping policy carefully to understand how your order will be processed and shipped.
Processing Time
- All orders are processed within 1-3 business days after the order is placed.
- Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Methods and Delivery Time
We offer standard shipping to most locations. Shipping times will vary based on your location. Generally, your order will arrive within:
- Domestic Orders (within the country): 5-10 business days from the date of shipment.
- International Orders: Delivery times may vary between 10-20 business days, depending on the destination country.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The shipping fee will be displayed at checkout before you confirm your purchase.
Free Shipping may be offered for orders over a certain amount. Specific conditions will be noted on the website or at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment through the carrier’s tracking page.
Shipping Restrictions
We currently do not ship to P.O. Boxes or APO/FPO addresses. Additionally, we do not ship to certain international regions, depending on the destination country’s regulations.
International Shipping
For international orders, additional customs duties and taxes may apply. These charges are the responsibility of the customer and are not included in the shipping fee. We encourage you to check with your local customs office to understand potential charges before placing an order.
Undeliverable Packages
If your package is undeliverable due to incorrect address information, it will be returned to us, and we will notify you. If the return is due to your error (such as providing an incorrect address), you will be responsible for the shipping cost to resend the package.
Shipping Insurance
If you want to insure your order, please contact us at dakdfie@boschagency.shop before placing your order, and we will add insurance to your shipment for an additional cost.
Damaged or Lost Shipments
In case of damaged or lost shipments, please contact our customer service team immediately at dakdfie@boschagency.shop. We will work with the shipping carrier to resolve the issue as quickly as possible. If your item is damaged, we may request photos to process a claim.
Contact Us
If you have any questions about our shipping policy, or if you experience any issues with your order, please reach out to us:
Sheyang County Boxi Import and Export Agency Co., Ltd.
Address: Group 9, Zhonglian Village, Economic Development Zone, Sheyang County
Email: dakdfie@boschagency.shop